Tugboats tow the Carnival Splendor to San Diego on Nov. 11 after a fire in the engine room caused the cruise ship to lose power, leaving passengers stranded off Baja California. Passengers received a full refund plus transportation costs and a free future cruise priced at the same amount paid for the Splendor trip.Rogue waves, mechanical problems, bad weather. Not every cruise is perfect. And when things go wrong, passengers are sometimes surprised that they are no more likely to get a refund than if they went to the beach for a week and it rained every day.



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